Please see our Refund Policy for full details. If we can’t help with your issue, we normally confirm refund requests within 24 hours, issue the refund within 1 to 3 days, and you will see the money back in your account within a couple of days after that, subject to your bank’s standard timing. The contact number is listed in every software product for your convenience. If you experience difficulties using the software or fixing malfunctions, give our live technical support a chance – they may be able to resolve whatever issues you have and help you get familiar with the program. We take our users computer issues seriously. Nonetheless, if you feel like our software couldn’t fix your problem, please don’t hesitate to give our friendly PC Help Desk an opportunity to help. We stand by the quality of our programs, but all computer systems are different, and the software may not work as expected on some of them. What do I do if the software didn’t help? If you feel this might be the case, please email our Customer Support, providing as many details on your order as possible – your full name, order date, and the email address you believe you used.

Other times, customers make a typo in their email when placing an order. Sometimes, an email with the license key ends up in the spam/junk folder, so our first recommendation would be to check there. Your license key is sent within a few minutes of your purchase. To avoid typos, we recommend simply copying and pasting the code. Secondly, make sure that you have entered the code correctly. if there’s a free app included in your bundle. My license key doesn’t workįirst, please make sure that you are using the correct license key. If it didn’t work, please email our Customer Support directly, providing as many details on your order as possible – your full name, order date, and the email address you used. First, try retrieving your license code on this page.

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